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When you set up Autoload or add value to your Clipper card either online or over the phone, you have six months from the order date to tag your card to a card reader to load cash value, discount tickets and 31-day passes.
If you get another card in person, log in to your account, and click on "Register a card" to associate the new card with your account.
We cannot give refunds for partially used passes or tickets.
Additionally, federal tax law prohibits refunds if a card has received any value through a pre-tax employee transit benefit program; customers cannot get a refund for any of the funds on the card - even if there was value on the card before joining the benefit program or if personal funds have been added separate from transit benefits.
When you use your Clipper card with either a transit pass or cash value, a single or double beep will indicate the correct fare has been deducted or that a valid pass or transfer has been found.
Each time you pay your fare with cash, the card reader displays the fare deducted and shows how much you have left.Your card balance will not be updated until you have tagged your card and loaded the value.