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29-Sep-2019 04:02

Some of these tasks require you to locate hidden files or folders, or files by their full file names, which include extensions (for example, filename.ini). You can identify these applications and disable them before starting Adobe Reader. -- If the problem recurs, then contact the developer of the plug-in for assistance with there plug-in. Run a detect and repair on Adobe Reader with the corrupted Reader plug-ins removed from the Reader folder. Remove all corrupted plug-ins recorded in step 7 from the Reader plug-ins folder. Choose Start Control Panel, and double click Add Or Remove Programs. To re-create the Adobe Readerpreferences folder: 1. Adobe provides this information as a courtesy only and is not responsible for issues you may encounter if you run this command in an incorrect location. Microsoft Windows will delete all unprotected files from the Windows Temporary directory and then return to a blinking command prompt. To determine whether a font causes the problem, reduce the number of active fonts by moving the font files to another location: Don't remove the fonts installed by Windows. To access the Error-checking tool, double-click My Computer, right-click the desired hard disk, and choose Properties from the pop-up menu; in the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking section.

By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions it recognizes. To identify problematic applications that run in the background, remove applications from the Startup folder and close those that are specified in the registry to start automatically. Choose Start Run, type msconfig in the Open text box, and click OK. When it has return to the blinking command prompt, type the following commands and press Enter after each command: cd\ cd %temp% \Local Settings\Temp before you enter the next command. Disk Defragmenter rearranges the files and free space on the computer so files are stored in contiguous units and free space is consolidated in one contiguous block.

Adobe Technical Support can use this information to better assist you, should you need to call. Adobe Reader 8 may not run correctly if the system doesn't meet the following requirements: -- Intel Pentium processor -- Microsoft Windows XP Professional or Home Edition (Service Pack 1 or 2), Windows 2000 (Service Pack 2), Windows XP Tablet PC Edition, Windows Server 2003, or Windows NT (Service Pack 6 or 6a) -- 128MB of RAM (256MB recommended) -- Up to 90MB of available hard-disk space -- Microsoft Internet Explorer 5.5 (or higher), Netscape 7.1 (or 8.0), Firefox 1.0, or Mozilla 1.7 2. The latest version of Adobe Reader may be more compatible with your operating system and hardware drivers. -- If the problem recurs, startup items aren't the cause and you can reenable startup items and services. Without a strong understanding of the Windows 20000 architecture you can typically reduce the number of process down to 19. -- To reenable the startup items when you are finished (Windows 2000): Move the icons and shortcuts back to their respective Startup folders, and restart the computer. Troubleshooting plug-ins conflicts in the Adobe Reader Plug-ins folder. -- If the Comments menu item is not present, then close Reader and repeat step 1. -- If the problem goes away, then proceed to step 3. The default location for the Reader Plug-ins folder is Program Files\Adobe\Acrobat 8.0\Reader\Plug_ins. Start Adobe Reader and attempt to reproduce the error. -- If the problem recurs, then record the plug-in name, move the plug back to the new folder, and repeat step 6. Because device drivers can interfere with opening or installing files, restart Windows in a simplified mode to disable the device drivers, and then install Adobe Reader. To delete temporary files: Repeat this procedure periodically. -- If the problem doesn't occur, then repeat steps 4-5 and test different fonts. If the problem doesn't recur, then the original user account may be damaged. System errors can occur if hard disks contain damaged sectors or fragmented files.

Beginning troubleshooting The tasks in this section can help you resolve the most common system errors. Deselect Hide File Extensions For Known File Types. Before you install an update or upgrade, make sure that the system meets the requirements. -- To reenable startup items and services (Windows XP): 1. If the process is not in the required process list, disable the process following the steps below. Determine whether the problem is being cause by plug-ins. -- If the Comments menu item is present, then proceed to step 2. -- If the problem persists, then proceed to step 5. -- If the problem does not occur, then proceed to step 8. Leave the third party plug-ins out of the Adobe Reader plug-ins folder. After you test all of the Adobe Reader plug-ins, proceed to step 9. Re-create the Adobe Readerpreferences folder to eliminate problems that damaged preferences files might cause. If the problem recurs after you re-create the Adobe Reader preferences folder, then the problem isn't related to the Preferences folder. Choose Start Control Panel, and double click Add Or Remove Programs. Windows deletes temporary files when Windows and applications close normally. For information on setting up a user account, see the Windows 2000 or Windows XP documentation or contact your network administrator. Repair and defragment hard disks using either the Error-checking tool and Disk Defragmenter utility included with Windows or a third-party disk utility such as Symantec Norton Utilities.

Verify Adobe Reader is functioning properly before re-enabling startup items. If you haven't updated the display adapter driver recently, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. For assistance installing a Service Pack, contact Microsoft Technical Support.

(See section 3 of this document for more information.) 8. Many manufacturers of video display adapters frequently update their software drivers. If the problem no longer occurs, contact the video card manufacturer for an updated driver. You can obtain Service Packs from the Microsoft website at

If the Driver tab doesn't indicate the driver provider, click Driver Details. Updates to Windows (also called Service Packs) improve its performance and compatibility with other applications.

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If you identify a software conflict, reinstall or update the software. Choose Start Control Panel, and double-click Administrative Tools. Double-click Event Viewer, select System Log in the Event Viewer window, and note the following: -- A white "x" in a red circle indicates that a service or driver is stopped (that is, it didn't start or load). -- If the problem no longer occurs, then contact the video card manufacturer for an updated driver.